Privacy policy

Last Updated: September 23, 2026

At Cookivo, we respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with our services, we may collect information that is necessary to provide our services.

This information may include:

  • Full name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Order and transaction information
  • Product information and purchase history
  • Information you provide when contacting customer service
  • Information submitted through forms on our website

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, operating system, pages visited, and general website usage information.

How We Use Your Information

We use personal information only for legitimate business purposes, including:

  • Processing and fulfilling orders.
  • Processing payments and providing transaction-related services.
  • Shipping and delivering purchased products.
  • Providing order confirmations and shipping updates.
  • Responding to customer service requests.
  • Processing returns, refunds, and exchanges.
  • Improving our website, products, and customer experience.
  • Preventing fraud, unauthorized transactions, and other misuse.
  • Maintaining website security.
  • Complying with applicable legal and regulatory requirements.

We do not collect personal information for purposes unrelated to the operation of our business without an appropriate legal basis or notice.

Payment Information

Payments made through our website may be processed by third-party payment providers.

Payment information may be transmitted directly to the applicable payment processor through secure systems. We do not intentionally store complete credit card numbers or other sensitive payment credentials on our own systems when the payment provider processes this information on our behalf.

Customers should only enter payment information through secure checkout pages.

Sharing of Personal Information

We may share information with trusted service providers when necessary to operate our business and provide services to you.

These service providers may include:

  • Payment processors
  • Shipping and delivery providers
  • Website and hosting providers
  • Order fulfillment providers
  • Customer service providers
  • Fraud prevention and security providers
  • Analytics and technology service providers

These providers may access personal information only as reasonably necessary to perform services on our behalf and are expected to handle the information appropriately.

We do not sell customers' personal information or contact information.

We may also disclose information when required by law, legal process, court order, or governmental authority, or when reasonably necessary to protect our rights, customers, website, or business.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve the customer experience.

Cookies may help us:

  • Keep products in your shopping cart.
  • Maintain necessary website functions.
  • Remember certain preferences.
  • Understand how visitors use our website.
  • Improve website performance and functionality.
  • Support security and fraud prevention.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Marketing Communications

If you choose to subscribe to promotional communications from us, we may use your email address to send information about products, promotions, or other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us directly.

We do not use customer personal information or images in advertising without appropriate consent where consent is required.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our website uses appropriate security measures, including HTTPS/SSL technology for the transmission of sensitive information.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information, which may include the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of certain personal information.
  • Request information about how your personal information is used.
  • Opt out of certain marketing communications.
  • Exercise other rights provided by applicable privacy laws.

To make a privacy-related request, please contact us using the information provided below. We may need to verify your identity before completing certain requests.

Children's Privacy

Our website is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it.

Third-Party Websites and Services

Our website may contain links to third-party websites, services, payment providers, social media platforms, or other external services.

Those third parties may have their own privacy policies and practices. We encourage customers to review the privacy policies of third-party websites before providing personal information.

We are not responsible for the privacy practices of independent third-party websites that we do not operate or control.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements, or privacy practices.

When we make changes, we will update the Last Updated date at the beginning of this Privacy Policy. Customers are encouraged to review this page periodically for the latest information.

Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact us:

Address: 112 West 129th Street, Apt 3B, New York, NY 10027, United States

Telephone: +1 4702637460

Email: info@cookivo.us

Service Hours: Monday to Saturday, 9:00 AM to 6:00 PM