Refund policy

Last Updated: September 23, 2026

At Cookivo, we want our customers to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions outlined below.

30-Day Return Policy

Customers may request a return within 30 calendar days of receiving the product.

To be eligible for a return, the item must be:

In new and unused condition.
In its original condition and packaging, where applicable.
Free from damage, stains, odors, or signs of excessive use.
Returned with all original accessories, parts, and included materials.

We may not be able to accept returns for products that have been used, damaged after delivery, altered, or returned outside the 30-day return period, except where required by applicable law.

Returns for Defective or Damaged Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after receiving the order.

Please provide your order number and, when applicable, clear photos or other information showing the issue. We will review the request and provide instructions for returning or resolving the affected item.

For products that are defective, damaged, or incorrectly shipped, we will work with the customer to determine an appropriate resolution, which may include a replacement or refund.

How to Request a Return

To request a return, please contact our customer service team before sending the product back.

Please include:

Your order number.
The name of the product you wish to return.
The reason for the return.
Photos of the product, if requested.

After reviewing your request, we will provide the applicable return instructions and return address.

Do not send products to the business address listed below unless our customer service team specifically instructs you to do so.

Return Shipping Costs

For returns due to a change of mind, incorrect selection, or other reasons not caused by a product defect or shipping error, the customer is responsible for the return shipping cost.

For products that arrive damaged, defective, or incorrect due to an error on our part, we will provide appropriate return instructions and will not require the customer to bear the return shipping cost where applicable.

Refunds

Once the returned product is received and inspected, we will process the approved refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to be processed after the returned item has been received and approved. The time required for the refunded amount to appear in your account may also depend on your bank, credit card issuer, or payment provider.

Exchanges

If you would like to exchange an eligible product, please contact us within the 30-day return period.

Exchange availability may depend on product availability. If the requested replacement is unavailable, we may provide another appropriate resolution, such as a refund.

Non-Returnable Situations

A return may be refused when:

The return request is submitted more than 30 days after delivery.
The product has been used beyond what is reasonably necessary to inspect it.
The product has been damaged after delivery due to customer handling.
The product is missing essential components or accessories because of customer use or handling.
The product has been altered or modified by the customer.

These limitations do not affect any rights that cannot legally be excluded under applicable law.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before an order is processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible and the customer may need to follow the return procedure described above.