Terms of service
Last Updated: September 23, 2026
Welcome to Cookivo. These Terms of Service govern your access to and use of the Cookivo website, cookivo.us, and your purchase of products through our online store.
By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or completing a purchase.
1. About Our Store
Cookivo operates an online retail store offering products to customers in the United States.
Our website provides product information, pricing, ordering, payment, shipping, customer service, and related services.
We strive to ensure that the information displayed on our website is accurate, current, and easy to understand. However, product availability, pricing, descriptions, images, and other information may occasionally require correction or updating.
2. Eligibility and Website Use
You may use our website only for lawful purposes and in accordance with these Terms of Service.
By using our website, you agree not to:
- Use the website for any unlawful or fraudulent purpose.
- Attempt to interfere with the operation or security of the website.
- Access areas or information that you are not authorized to access.
- Upload or transmit malicious software or harmful code.
- Use automated systems to improperly collect information from the website.
- Misuse our website, products, or services.
We reserve the right to restrict or terminate access to the website when reasonably necessary to protect our customers, business, website, or legal rights.
3. Product Information
We make reasonable efforts to display product descriptions, images, specifications, availability, and other product information accurately.
Product colors and appearance may vary slightly depending on your device or screen settings.
We reserve the right to correct inaccurate information, update product details, or modify product availability when necessary.
4. Prices and Payments
All prices displayed on our website are shown in U.S. dollars unless otherwise stated.
Applicable shipping charges and other applicable costs will be displayed during checkout before you complete your purchase.
We accept payment methods displayed and available during checkout.
By submitting an order, you authorize the applicable payment provider to process the payment for the total amount shown at checkout.
We reserve the right to correct pricing or product information errors. If an error affects an order you have placed, we may contact you to confirm whether you wish to proceed at the corrected price. If the order cannot be fulfilled because of an error, we may cancel the affected order and issue a refund for any amount already paid.
5. Orders and Order Acceptance
When you place an order, you are submitting a request to purchase the selected products.
After placing an order, you may receive an order confirmation by email. An order confirmation acknowledges that we have received your order request and does not necessarily mean that the order has been finally accepted.
We reserve the right to refuse or cancel an order when reasonably necessary, including in situations involving:
- Product availability issues.
- Pricing or product information errors.
- Suspected fraudulent or unauthorized transactions.
- Incorrect customer or shipping information.
- Duplicate or unusually large orders that require verification.
- Other circumstances that prevent us from reasonably fulfilling the order.
If we cancel an order after payment has been received, we will issue an appropriate refund to the original payment method.
6. Shipping and Delivery
We currently ship orders within the United States.
For standard shipping:
- Orders of $100 or more: Free standard shipping.
- Orders under $100: $7.95 shipping fee.
- Estimated delivery: 3–5 business days after the order has been processed and shipped.
Delivery estimates are provided for convenience and are not guaranteed delivery dates.
Shipping times may be affected by carrier delays, severe weather, holidays, incorrect addresses, or other circumstances outside our reasonable control.
For complete information about shipping costs and delivery, please refer to our Shipping Policy.
7. Returns and Refunds
Eligible purchases may be returned within 30 calendar days of receiving the order, subject to the conditions described in our Return & Refund Policy.
Generally, returned products must be in new and unused condition and returned in accordance with our return instructions.
For eligible returns resulting from a change of mind or incorrect selection, the customer is generally responsible for return shipping costs.
For products that arrive damaged, defective, or incorrect due to an error on our part, we will provide appropriate return instructions and an appropriate resolution.
Approved refunds are generally issued to the original payment method after the returned product has been received and reviewed.
For complete details, please refer to our Return & Refund Policy.
8. Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible, and the applicable return procedure may apply.
9. Customer Information
When placing an order or contacting us, you agree to provide accurate and complete information, including your name, email address, telephone number, billing information, and shipping address where applicable.
You are responsible for ensuring that the information provided to us is accurate and current.
For information about how we collect, use, and protect personal information, please review our Privacy Policy.
10. Intellectual Property
All content on the Cookivo website, including text, graphics, logos, images, product descriptions, designs, page layouts, and other materials, is owned by or licensed to Cookivo unless otherwise stated.
You may use the website and its content only for personal and lawful shopping purposes.
You may not reproduce, distribute, modify, copy, publish, sell, or commercially exploit website content without prior written permission, except where permitted by applicable law.
11. Third-Party Services and Links
Our website may use third-party services for payment processing, shipping, analytics, website functionality, fraud prevention, or other business operations.
Our website may also contain links to third-party websites.
Third-party services operate according to their own terms and privacy policies. We are not responsible for the independent policies, content, availability, or practices of third-party websites or services that we do not control.
12. Website Availability
We make reasonable efforts to keep our website available and functional.
However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.
We may temporarily suspend or modify portions of the website for maintenance, security, updates, or other operational reasons.
13. Disclaimer
To the extent permitted by applicable law, the website and its content are provided for general shopping and informational purposes.
We make reasonable efforts to provide accurate product information, but we do not guarantee that every product description, image, specification, price, or other website content will always be complete, current, or error-free.
Nothing in these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Cookivo will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from or related to the use of our website or purchase of products, except where such limitation is prohibited by law.
Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.
15. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, violation of these Terms, or infringement of another party's rights.
This provision does not apply to the extent that the applicable claim or loss results from Cookivo's own unlawful conduct or where such indemnification is prohibited by law.
16. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our website, products, services, business practices, or applicable legal requirements.
When we make changes, we will update the Last Updated date shown at the beginning of these Terms.
Your continued use of the website after an updated version is posted means that the updated Terms will apply to future use of the website and future purchases.
17. Governing Law
These Terms of Service will be governed by applicable laws of the United States and, where applicable, the laws of the State of New York, without regard to conflict-of-law principles.
Nothing in these Terms is intended to deprive consumers of mandatory rights or protections provided by the laws applicable to their location.
18. Contact Information
If you have questions about these Terms of Service, an order, payment, shipping, returns, or any other matter relating to our website, please contact us:
Address: 112 West 129th Street, Apt 3B, New York, NY 10027, United States
Telephone: +1 4702637460
Email: info@cookivo.us
Service Hours: Monday to Saturday, 9:00 AM to 6:00 PM